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Frequently Asked Questions
Frequently Asked Questions
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FAQ for Guests
FAQ for Hosts
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Is it possible to register by post?
What advantages do I have with myroom24?
What are the payment methods?
Is there a security fee or deposit?
Are there any units with a kitchen?
Can I see the room beforehand?
How do I book a room?
Is there a laundry service?
Is the room cleaned?
Are pets allowed?
Does the price include parking, breakfast and on-site gym/spa?
Can I use the WiFi for free?
Can I get extra housekeeping?
How do I receive my mail and packages?
Can I extend if I only booked 1 month?
How do I pay for the following months?
Login & Register
How can I create an account?
How can I register?
How can I change my password?
How can I verify myself as a guest?
I forgot my password?
Search & Find
How do I search for accommodation?
How do I use the search filters?
What search filters are there?
What does booking request & instant booking mean?
You didn't find any accommodation?
Payment & Invoice
Can I pay by bank transfer & cash?
Can I pay monthly?
What is the security fee for?
When will I get the security fee back?
How do I get my invoice?
Booking & Cancellation
As a company, can I book accommodation for an employee?
Can I cancel before arrival?
Can I change the date of my arrival
Can I arrive a few days later?
How do I pay for the following months?
General Questions
Can the property cancel my booking?
Can I have visitors?
Where do I dispose of my garbage?
Do I have to pay the radio license fee?
Can someone else check in for me?
Can I add another person to my booking?
The property cannot find your reservation
Can I change my billing address afterwards?
How can I delete my profile?
What can I do if there are technical problems?
How long can I book?
Can I book extras via myroom24?
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